4 Call Center Resume Examples & Templates for 2024

A call center resume should highlight candidate expertise in managing customer interactions, resolving inquiries, and delivering exceptional service. It emphasizes the candidate’s skills in communication, problem-solving, customer relationship management, and experience in handling high call volumes and achieving performance metrics. The resume for call center showcases specific achievements in improving customer satisfaction, increasing call resolution rates, and enhancing overall service quality.

My name is Maciej Tomaszewicz, and I’m a seasoned career expert and Certified Resume Writer. I’m here to help you create an outstanding call center resume that highlights your customer service skills and accomplishments. Below, you’ll find 4 call center resume examples tailored for different levels of experience.

Want to save time and have your resume ready in 5 minutes? Try our resume builder. It’s fast and easy to use. Plus, you’ll get ready-made content to add with one click. See 20+ resume templates and create your resume here.

Create your resume now

Use this resume template

Sample resume made with our builder—See more resume examples here.

Call Center Resume Example

Create your resume now

Entry-Level / Junior Call Center Resume Example

An entry-level call center representative is responsible for managing incoming and outgoing customer calls, providing information about products and services, and resolving customer issues efficiently. They ensure customer satisfaction by addressing inquiries and complaints with professionalism and accuracy. Here’s a sample entry-level call center representative resume:

Create your resume now

Mid-Level Call Center Resume Example

A mid-level call center representative has several years of experience. Their tasks include managing more complex customer interactions, training junior staff, and contributing to improving call center processes. They excel in resolving customer issues and enhancing customer satisfaction. Here’s a sample mid-level call center representative resume:

Create your resume now

Experienced / Senior Call Center Resume Example

A senior call center representative holds a supervisory role, overseeing call center operations and ensuring high-quality customer service. They manage complex customer issues, train staff, and develop strategies to enhance service efficiency and customer satisfaction. Here’s a sample senior call center representative resume:

Create your resume now

Resume Templates for Call Center Representatives

We’ve analyzed 11 million resumes made in our resume builder. Here are the top three templates chosen by call center representatives.

Cascade

Use this resume template

An eye-catching resume template is a must in modern recruitment. You don’t want your future employer to skip your resume, and with Cascade, it’s simply impossible. The huge bar, including your header, contact information, skills, and extra sections, will gain a lot of attention. The neatly arranged experience and education section will seal the deal, presenting you as a professional candidate. 

Concept

Use this resume template

This modern resume template serves all the details of your experience and skills on the right side of the document, while the left bar is busy presenting dates you’ve gained that experience. Concept is an interesting concept, and that’s why it’s also very eye-catching while remaining highly professional and creative. 

Diamond

Use this resume template

When it comes to creative resume templates, Diamond is the one that truly stands out on your future employer’s pile of resumes. A huge header will catch their eyes just as much as diamond-shaped icons. Truly one of the best resume templates in our portfolio, this one is definitely among my personal favorites.

How to Write a Call Center Resume:

1. Select the Best Format for Your Call Center Resume

Before you start writing your call center resume, let’s discuss its format. It’s like a script for your call: a foundation on which you’d build the content of your resume.

Here's how to format a resume for a call center agent:

• Divide your resume into sections and categories. Follow this outline:
• Header (including your name, job title, and contact information)
• Summary Statement or Career Objective
• Experience Section
• Education Section
• Skills
• Additional sections 
• Follow the reverse chronology resume format, as it highlights your latest achievements.
• Use a good font for your resume. A clear, legible one, such as Times New Roman, Arial, or Helvetica, will do the trick.
• Set standard resume margins to an inch on each side and a line spacing of 1.15. 
• Name your resume correctly. Your surname alone will not be enough.
• Save your document as a PDF resume file, as it’s the format that works on most devices.

Pro Tip: Keep the right resume length. Having a document that’s either too short or too long will only work to your disadvantage. Stick to a one-page resume format. However, if you have a lot of relevant experience, you can also create a two-page resume. 

2. Shine With Your Experience on a Call Center Resume

According to the Bureau of Labour Statistics, about 373,400 openings for customer service representatives are projected each year, on average, over the decade. This number is declining, which means you need to impress your recruiter with every part of your resume. And your work experience section is perhaps the most important one.

Here’s how to create the right call center job description for a resume:

• Tailor your resume to the job description. That way, you’ll demonstrate that you’re a perfect candidate for this specific job.
• Use action verbs, power words, adjectives, and synonyms. It boosts readability, and it distinguishes you from other candidates.
• List accomplishments on a resume and not your duties. Every employee has duties, but only the best have achievements. Plus, what you achieved proves that you’ve done your duties well!
• Quantify. If there are numbers that you can use to show the world how great you are, this is the place to use them!

But how to write a call center job description for a resume with no experience?

If you lack relevant experience, take a look at your past jobs. See if you performed call center duties and responsibilities. Maybe you talked on the phone, worked with customers, or used computers. List them all, as those are some great call center resume skills.

Let’s see some useful examples of call center keywords for a resume:

Call Center Representative Keywords for a Resume

• Handling deposits, withdrawals, and payments accurately
• Providing exceptional customer service
• Managing inbound and outbound calls
• Resolving customer inquiries and complaints
• Maintaining accurate records
• Training and mentoring new employees
• Utilizing CRM software effectively
• Meeting call center metrics
• Developing customer service protocols
• Improving customer retention

All these keywords have one thing in common. They start with some powerful action verbs, such as:

Call Center Representative Action Verbs

• Answered
• Managed
• Resolved
• Trained
• Implemented
• Improved
• Assisted
• Provided
• Achieved
• Developed
• Enhanced
• Maintained
• Conducted
• Supported
• Communicated

We’ve got your call center experience covered. Let’s head on to our second resume section.

Ace your job description. Read our guide: Customer Service Resume Job Description

3. Impress Your Recruiters with a Perfect Call Center Resume Education Section

The second part of your resume is the education section. It can work really well for both inexperienced and experienced candidates. Especially if you have some things that are relevant for the call center job you’re after or that are simply impressive.

Here’s how to include your education on a call center resume:

• Put your degree on a resume and include the school name and date of your graduation.
• Add major and minor on your resume to show more details of your education.
• Include relevant coursework, student honors, and all the other extracurricular activities in a resume. 
• Put your GPA on your resume if it’s equal to or greater than 3.5.

Wondering how detailed your education section should be? Visit our guide and find out: How Far Back Should a Resume Go?

4. Choose the Right Skills for a Call Center Resume

The average job opening attracts 250 candidates. You must prove not only that you have some great work experience and that it’s backed with a perfect education. You must also prove that you’re a skilled candidate who’s ready to start working ASAP.

Use your call center rep resume to prove your relevant skills. Here’s how to do it right:

• Read the call center agent job description and highlight all the call center skills you saw.
• Start with creating a master list of all the skills you have. 
• Select a mix of hard skills, soft skills, and technical skills that are the most relevant to the job you’re after.
• List up to 10 hard and soft skills on your resume that the company you’re applying to prioritizes. If you’re wondering what they are, find clues in the job ad and on the company’s website.
• Consider adding your skills proficiency levels.

Let’s take a look at some customer service skills for a resume:

20+ Call Center Resume Skills

• Communication Skills
• Problem-Solving
• Detail-Oriented
• Organizational Skills
• Customer Service Skills
• Stress Management
• Patience
• Speed
• Compassion
• Listening Skills
• Phone Skills
• Interpersonal Skills
• Positive Attitude
• Persuasion
• CRM Software
• MS Office Skills
• Learning Product Knowledge
• Helpdesk/Talkdesk
• Computer Skills
• Teamwork Skills
• 10-Key Typing
• Salesforce
• RingCentral 

Learn what skills are the most desirable by all employers. Visit our guide: Employability Skills for 2024

5. Add Other Sections for an Effective Call Center Resume

Your additional information on a resume can work magic if there’s something more you want your future employer to learn about you. Just remember to make it as relevant and impressive as possible.

Here’s what you can put in additional sections on your call center resume: 

• Certifications and licenses on a resume
• Conferences you attended
• Relevant publications
• Hobbies and interests
• Language skills 
• Volunteer work

You might think your document is 100% ready. But it’s time to write your resume profile.

Pro Tip: Don't have any good "other" items? Start some. Take a class or two, or listen to a customer service podcast once a month. You can even list on-the-job training in your "other" sections. They'll stand out better there than in your customer service call center resume job description.

6. Add a Summary or Objective to Your Resume for Customer Service

The average hiring manager looks at each resume for 7 seconds, according to our HR statistics report. But with the right resume summary and resume objective, that’s enough to impress them. Done right, they can turn that six seconds into a new job.

A resume summary and objective are both short paragraphs perfect to start a resume. But what’s the difference? 

• Write a professional resume summary if you’ve got more than a year of relevant experience. 
• Write a customer service resume objective if you’re writing a resume with no experience.

How to do it? There are two simple formulas you can try:

• How to write your summary statement for a call center resume?

• How to write an objective for a resume for a call center agent?

Pro Tip: It's a lot easier if you write your outbound call center resume objective or resume summary last. Fill it up with highlights from your resume. And if you're an experienced call center worker you may want to give a statement of qualifications a try too. 

7. Attach a Cover Letter to Your Call Center Resume

If you’re wondering are cover letters necessary, the short answer is yes. No application is complete without them. A well-written call center cover letter will show you’re an ambitious, passionate, determined, and qualified candidate. 

Here’s how to write a cover letter for a call center resume:

• Keep the right cover letter structure.
• Start your cover letter in a way that will get the reader’s attention.
• Format your cover letter into 3–5 paragraphs.
• Tell the recruiter you want to work for their company and not just any other company.
• Finish your cover letter with enthusiasm and propose a meeting date.

Pro Tip: One last thing before sending your application? Check your online presence. Optimize your social media profiles, because your recruiter will most probably pay them a visit. Start with fixing your most professional one: your LinkedIn profile. 

Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here. Here's what it may look like:

Create my cover letter now

See more cover letter templates and start writing.

Make sure to see other guides for related positions if you want to broaden your job search:

• Call Center Supervisor Resume
• Help Desk Resume
• Customer Service Resume
• Customer Service Manager Resume
• Customer Service Associate Resume
• Desktop Support Resume
• Computer Technician Resume
• IT Technician Resume
• Tech Support Resume
• All Resume Examples

About Zety’s Editorial Process 

This article has been reviewed by our editorial team to make sure it follows Zety's editorial guidelines. We’re committed to sharing our expertise and giving you trustworthy career advice tailored to your needs. High-quality content is what brings over 40 million readers to our site every year. But we don't stop there. Our team conducts original research to understand the job market better, and we pride ourselves on being quoted by top universities and prime media outlets from around the world.

Sources

• https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm
• https://d3.harvard.edu/platform-rctom/submission/are-algorithms-the-hiring-managers-of-the-future/