4 IT Support Resume Examples & Templates for 2024

An IT support resume is designed to showcase an individual's skills in delivering technical assistance, diagnosing problems, and maintaining IT infrastructure. It focuses on the candidate's ability to troubleshoot hardware and software issues, handle user support inquiries, and ensure smooth system operations. The resume for IT support highlights key accomplishments in efficiently resolving technical problems, enhancing IT service quality, and supporting the effective functioning of IT systems.

My name is Maciej Tomaszewicz, and I’m a dedicated career expert and Certified Resume Writer. I’m here to help you create an impactful IT support resume that stands out. Below, you’ll find several examples of IT support resumes tailored for different levels of experience.

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IT Support Resume Example

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Entry-Level / Junior IT Support Technician Resume Example

An entry-level IT support technician is responsible for providing technical assistance and support related to computer systems, hardware, and software. They assist with troubleshooting, diagnosing, and resolving technical issues, ensuring smooth IT operations. Here’s a sample entry-level IT support technician resume:

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Mid-Level IT Support Resume Example

A mid-level IT support technician manages more complex technical issues, provides guidance to junior staff, and ensures the efficient operation of IT systems. They handle a broader range of IT responsibilities, including network maintenance and advanced troubleshooting. Here’s a sample mid-level IT support technician resume:

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Experienced / Senior IT Support Technician Resume Example

A senior IT support technician leads IT support teams, handles critical IT infrastructure, and ensures that all technical operations run smoothly. They provide strategic IT solutions and oversee large-scale projects. Here’s a sample senior IT support technician resume:

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Resume Templates for IT Support

After analyzing 11 million resumes made in our Zety resume builder, we know that these are the top three templates chosen by IT support technicians.

Cascade

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The first choice for many IT support specialists is Cascade. It’s a unique resume template that allows you to fit all the necessary information on one page. Great for all: entry-level candidates and those with a huge amount of relevant experience. 

Concept

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The second best resume template for IT support technicians is Concept. It’s a modern resume template that combines creativity and professionalism, helping you deliver an almost infographic resume. In my opinion, a perfect choice for all IT specialists. 

Diamond

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A true gem in our portfolio, Diamond perfectly uses eye-catching resume icons, highlighting all the information while boosting the readability of the entire document. It’s a creative resume template great for those who want their resumes to stand out even more on their recruiters’ desks.

How to Write an IT Support Resume:

1. Start With the Right Format for an IT Support Resume

You don’t want your main application document to look like it was made in Windows ‘95. That’s not a resume layout that will impress the recruiter. And no matter the content, it’s a bad-looking resume. That’s why, before you start writing, you must figure out how you want to structure all the information. 

Here’s how to format a resume for an IT support technician:

• Format: go for the reverse-chronological resume format to put all achievements in their place.
• Resume fonts: stick with Calibri, Didot, or other classic choices.
• Line spacing: 1 to 1.15.
• Font size: 11–12 points.
• Resume headings: 13–14 points
• Resume margins: 1 inch on all sides of the document.
• File type: PDF resumes are the right choice unless the company says, “MS Word, please.”

Include these resume parts:

• Header: name plus contact information.
• Summary: share your resume’s best parts.
• Experience: your finest IT support accomplishments.
• Education: relevant schooling and achievements.
• Skills: list the ones the company requests in their job ad.
• Other sections: add a CompTIA certification or home projects.

Should you use the combination format instead? See our guide: Resume Structure: How to Organize a Resume

2. Add Experience to Your IT Support Resume

Everybody lists experience on their IT desktop support resumes. But only top applicants show their work history the right way. It’s all about the way you write resume achievements around your skills.

To customize your resume:

• Put your most recent job title first.
• Add the company name plus start and finish dates.
• Write a short IT support job description.
• Add up to six resume bullet points.
• Start each bullet point with action words.
• Show achievements with the PAR (Problem-Action-Result) formula.

Let’s see some good examples of resume keywords for IT support resume:

IT Support Technician Keywords for a Resume

• Troubleshooting technical issues
• Installing and configuring hardware and software
• Managing network systems
• Providing customer support
• Performing system maintenance
• Monitoring system performance
• Training end-users
• Ensuring data security
• Documenting IT processes
• Improving IT efficiency

As you can see, each of these keywords started with a good action verb. Let’s see what they are:

IT Support Technician Action Verbs

• Troubleshot
• Installed
• Configured
• Managed
• Provided
• Performed
• Monitored
• Trained
• Ensured
• Documented

Wondering if you should list your entire work experience on a resume? Not necessarily. Find out how to do it right: How Far Back Should a Resume Go

3. Make Your It Support Resume Education Section Count

Whether you’re writing an entry-level IT resume or a resume for an IT specialist with 20 years of experience, you still need to create an impressive education section. 

Here’s what to put on every education section for an IT support technician:

• Associate, Bachelor's, or Master's Degree
• Majors and Minors
• Relevant Coursework

You can also consider including the following information:

• Latin Honors
• Extracurricular Activities
• High GPA (3.5 or higher)
• Study Abroad

Didn’t graduate? See our guide: How to List Unfinished Education on a Resume

4. Put the Right Skills in Your IT Support Technician Resume

Don’t let them ignore your IT desktop support resume. The secret? Your resume can look like a carbon copy of everyone else’s. But it should read like TechCrunch. 

Here’s how to choose the best IT support skills:

1. Create a spreadsheet.
2. In column #1, list all your IT support skills.
3. In column #2, list the IT support skills from the job description.
4. In column #3, add the skills in both lists.
5. Those are the best resume keywords because you can prove them and the company wants them.
6. Include hard skills and soft skills.
7. Prove them in your bullet points.

Let’s take a look at a list of skills for IT support resumes:

IT Support Resume Skills (Hard Skills)

• Splunk
• Oracle
• Routers
• Printers
• CSS
• Programming Languages
• Information Technology
• Customer Service Skills
• Process Improvement
• Data Analytics
• Switches
• Linux/Unix
• Mac OS
• Microsoft Office Skills

IT Support Skills (Soft Skills)

• Interpersonal Skills
• Leadership Skills
• Teamwork and Collaboration
• Decision-Making Skills
• Written and Verbal Communication
• Active Listening
• Analytical Skills
• Organizational Skills
• Problem-Solving Skills
• Time Management
• Critical Thinking

See how to find the right skills even if you’ve never worked in IT. Read our guide: Transferable Skills

5. Add Other Sections to Your IT Support Resume

Did you know that according to the Bureau of Labor Statistics, the overall employment of computer support specialists is expected to grow by 5% in the upcoming years? That means your resume needs to stand out even more! How to do it right? With some additional resume sections.

Choose from:

1. Resume Licenses & Certifications

In entry-level IT support resumes, certifications are king. They won’t help a noob beat an experienced candidate. But if the choice is between two IT techs with no experience, the certified one wins. Consider these:

• CompTIA A+
• Splunk
• Oracle
• Microsoft Office
• IT Support Professional

2. Languages on a Resume

Can you communicate with customers in a foreign language? That’s a major advantage.

3. Professional Associations

The Computing Technology Industry Association (CompTIA) or other association membership tells the world you’re not just watching TikTok at work. Even better if you’ve volunteered for them.

4. Conferences

Attending industry events and conferences shows you’re serious about your career.

5. Hobbies and Interests

If you highlight your interests the right way, they might help you support your soft skills. For example, if you say you’re a keen player of multiplayer games, you prove you have some great collaboration skills.

6. Relevant Awards

Nothing impresses recruiters more than some job-related awards. It can be an Employee of the Month proving you’re a great hire, or it can be any industry-related award proving you’re an authority. 

Don’t skip a thing! Visit our guide: What to Put on a Resume in 2024

6. Write an IT Support Resume Objective or Resume Summary

Oh-oh. You wrote a Dell-level IT support resume, but the hiring team spent five seconds on it. Why? Because you didn’t tell them why they ought to read it. Do that up top in a resume summary or a resume objective. Make it like a mini-commercial for the best IT support moments in your resume.

Here’s how to write a career summary:

1. Start with an adjective like proven or entry-level.
2. Add your title (IT support).
3. List years of experience (1, 1+, 5).
4. Cite your goal (cut costs at Global Support Shack Inc.).
5. Share your biggest school or work accomplishment.
6. Proofread to zap any typos.

If you’re making an entry-level IT support resume, write a career objective. Recruiters used to say that’s where you say what you want. Not anymore. Today, make it a quick rundown of your resume. But instead of the best parts from your experience section, you’ll cite education and non-IT jobs.

Pro Tip: Your resume header can be at the top or in the left margin. Put your name in the biggest font. You can add a GitHub or portfolio link too.

7. Add a Cover Letter to Your IT Support Technician Resume

Do IT support resumes need cover letters? Every time. Without one, you’ll look like a spammer, and they’ll skip you. That’s according to our HR statistics report. But you can’t just boilerplate your letter. Make it clear to the company you’ve got your heart set on this job. Then explain why you can do it.

To write a great IT cover letter:

1. Format your cover letter.
2. Start your IT support cover letter with the manager’s name.
3. Write an opening sentence for your cover letter that makes them keep reading.
4. In the second paragraph, prove you know the IT support job duties.
5. Give them an inkling of what your skills can do.
6. End your cover letter with something they want.

Want to really nail that cover letter? Read more: IT Technician Cover Letter Sample

Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here. Here's what it may look like:

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See more cover letter templates and start writing.

Need a different kind of IT resume? See these guides:

• IT (Information Technology) Resume Sample
• IT Director Resume Sample
• IT Manager Resume Sample
• IT Specialist Resume Sample
• IT Technician Resume Sample
• IT Help Desk Resume Sample
• Technical Support Resume Sample
• System Administrator Resume Sample
• Salesforce Business Analyst Resume Sample
• Best Resume Examples

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This article has been reviewed by our editorial team to make sure it follows Zety's editorial guidelines. We’re committed to sharing our expertise and giving you trustworthy career advice tailored to your needs. High-quality content is what brings over 40 million readers to our site every year. But we don't stop there. Our team conducts original research to understand the job market better, and we pride ourselves on being quoted by top universities and prime media outlets from around the world.

Sources

• https://www.pcc.edu/staff/wp-content/uploads/sites/114/2018/07/SampleresumeStatementsusingPAR.pdf
• https://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htmv
• https://www.comptia.org/home